20
7. Troubleshooting
The appliance is trapped
when working.
The appliance returns to
charge with work
unfinished.
The appliance didn’t
automatically clean up
according to the
scheduled time.
Remote control
malfunction (The
eective remote
control range is within 6
meters).
When the appliance is not working,
it is advised to keep the charging
status to make it convenient for
the next cleaning.
The appliance will try various
methods to get untangled, but if it
is failed, you should help it
manually.
The cleaning time is dierent
according to the complexity of the
room, the volume of garbage and
the cleaning mode.
When in standby, the appliance
should be kept charging on the
charging dock to ensure sucient
power.
Turn o the power and turn the
bottom up after cleaning the
dustbin. Clean each part separately.
The power of the charging dock is
turned o, but the main power
switch was turned on.
The appliance is tangled or stuck
by wires, curtains or fringes of a
carpet.
When working, the appliance can
sense low battery and will
automatically return to charge.
The working speed and duration
time could vary from dierent
working surface such as wooden
floors, tile floors, etc.
Charge the appliance.
The Switch is turned o.
Some parts are tangled or stuck.
The remote control’s battery is low. Replace new battery and install
them properly.
Make sure that the power switch
is on, and the battery is full.
Clean the infrared transmitter of
the remote control and the
infrared receiver of appliance
with a clean cotton cloth.
Avoid using the remote control
around other infrared devices.
The appliance is turned o or
the battery is low.
The infrared transmitters of the
remote control or the reception
sensors of the appliance are dirty
and cannot send or receive any
signal.
There are interference signals of
infrared devices near the
appliance.
The battery is low.
Turn on the Switch.
02
The appliance cannot be
charged.
Ensure that there is sucient
contact between the appliance and
the charging pin of the charging
dock.
Not sucient contact between the
appliance and the charging pin of
charging dock.
01
03
04
05
ErrorNO. Cause Solution
During the process of using the appliance, if the following problems occurred, you can consult and solve
them independently.