In the process of using the appliance, you can consult and solve some problems independently if any of
the following problems occur.
NO Error Cause Solution
The username and password of
the router are incorrect.
When distribution the network of router,ensure input the
"username" and "password" correctly.
The appliance is not in a signal
area of the router.
Make sure the appliance is within the
signal area of the router.
2.4G Network is not being used. The appliance cannot support 5G networks.Use a 2.4G
network to make the distribution network.
Wrong App might be downloaded. Scan the QR code of the appliance or go to the App
market to download “sRobotcleaner” APP.
The operating system of the
mobile phone is too low.
The operating system of the mobile phone(must be
IOS9.0 or above, android4.4 or above). Only then can
downloaded the“sRobot cleaner” APP.
It may be that the appliance has
not finished the cleaning for the
first time, or has not returned to
the charging dock automatically.
Let the appliance finish cleaning and return to the
charging dock automatically in order to save the complete
map. Do not manually recharge it by the APP or move it to
the charging dock by hand before the complete map is
saved.
If the appliance was moved by
hand, there is a risk of missing
map.
If the map is saved in advance, when the map is lost,
just move the appliance back to the charging base to
recover it.
The installation was incorrect. You must hear a "click" sound when installing to ensure
the side brush is installed properly.
The charging dock is powered
o or has been moved.
The power switch of the appliance is
o.
Check that the charging dock is connected to the mains
power supply.
Do not manually move the charging dock position.
The returning route was blocked. For
example, the door of A room was
closed where the charging dock was
located.
Keep returning route clear.
If the room is too big, or the battery is
too low, the appliance will have to go
back to charge before finishing the
cleaning.
It is recommended to turn on the resume
cleaning function. Refer to the specific
operation in the instructions on the APP.
When the furniture environment is
very complicated, the cleaning
eciency will be decreased,It might
not be able to finish the cleaning.
Sort out the furniture environment
Turn on the power switch of the appliance to "I".
Not sucient contact between the
appliance and the charging pins
of the charging dock.
Ensure that there is sucient contact between the host
and the charging pin of the charging dock. The key is
flashing. Also check if the charging pins on the appliance
and charging dock are dirty or not. Refer to theParts
Maintenancesection of the manual to clean them.
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4
5
6
7
8
3
2
The appliance
cannot connect to
the APP
Unable to install
App
Map was not saved
Map is missing
Side brush fall-o
The appliance can't
find the charging
dock and is unable
to return to the
charging dock
If not finish the
cleaning, the
appliance returns
to charge.
The appliance
cannot be charged
Confirm whether the appliance is
in a network connection.
Distribution network can only be done when the appliance
is ready for a network connection as below: power on the
robot, and find the reset button on the side, and then
shortly press it and you will hear “I’m ready for network
setup”.
Troubleshooting
Charging dock is not connected
to the mains power supply.
Make sure the mains power supply is
connected with the charging dock.
The appliance has not been used
for a long time, causing the
battery to be discharged
It is recommended to use this product
frequently. If you do not need to use or
charge for a long time, contact the aftersales
service team for help.
15
GB
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