RAIS VISIO 3 Series Installationsguide

VISIO GAS

INSTALLATION GUIDE

INSTALLATIONSANLEITUNG

INSTALLATIONSVEJLEDNING

INSTALLASJONSVEILEDNING

INSTALLATIONSANVISNING

INSTALLATION MANUAL

INSTALLATION MANUALGB

We are not responsible for typographical errors.

CONTENTS

Introduction ................................................................................................................................................... 3

Certication ................................................................................................................................................... 4

Your new gas replace in general .................................................................................................................. 5

Before installation .................................................................................................................................. 5

Gas connection ..................................................................................................................................... 5

Safety ............................................................................................................................................................. 6

Gas supply emergency stop .................................................................................................................. 6

Delivery packaging ........................................................................................................................................ 7

Overview of contents .................................................................................................................................... 8

Information plate ................................................................................................................................... 8

Removing the glass ....................................................................................................................................... 9

Fitting the burner ........................................................................................................................................ 12

Flue system .................................................................................................................................................. 15

Positioning ue terminals ............................................................................................................................ 16

Horizontal wall terminal, type C11 .............................................................................................................. 17

Vertical roof terminal, type C31 ................................................................................................................... 18

Pipework .............................................................................................................................................. 18

Installation of replace ................................................................................................................................ 19

Installation dimensions ........................................................................................................................ 19

Distance between combustible material ............................................................................................. 20

Adjusting the base frame ........................................................................................................................... 27

Fitting secondary burners ............................................................................................................................ 28

Arranging ceramic “logs” and embers layer ............................................................................................... 29

Arranging ceramic “logs” and the embers layer ......................................................................................... 30

Visio 70-43-39 3S – Visio 70-43-39 LC – Visio 70-43-39 RC – Visio 70-43 F (Visio 3) .......................... 31

Visio 90-55-39 3S – Visio 90-55-39 LC – Visio 90-55-39 RC – Visio 90-55 F (Visio 4) .......................... 33

Visio 160-45-32 3S – Visio 160-45-32 LC – Visio 160-45-32 RC – Visio 160-45 F (Visio 5) .................. 35

Visio 43-49-65 RD – Visio 43-49-65 T (Visio 6) .................................................................................... 40

Visio 40-55-90 RD – Visio 40-55-90 T (Visio 7) .................................................................................... 42

Fitting the frame .......................................................................................................................................... 44

Start-up: Control box, power supply, receiver and remote control ............................................................. 45

Connection of control box for LED light ............................................................................................ 45

Remote control ............................................................................................................................................ 46

Inserting batteries in the remote control ............................................................................................. 46

Synchronisation of the remote control and receiver ........................................................................... 46

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INSTALLATION MANUAL

Connection of MyFire wi--box ................................................................................................................... 47

Conguration of the MyFire app ................................................................................................................. 48

Starting the gas replace............................................................................................................................. 50

Pressure test ........................................................................................................................................ 50

Functional test when lighting the re for the rst time ....................................................................... 51

Lighting for rst time ........................................................................................................................... 52

Manual extinguishing of the re .......................................................................................................... 52

Service and maintenance ............................................................................................................................ 53

Service procedure ............................................................................................................................... 53

Warranty ...................................................................................................................................................... 55

Accessories .................................................................................................................................................. 56

Spare parts list ............................................................................................................................................ 56

Technical information ................................................................................................................................. 58

Technical data .............................................................................................................................................. 60

Performance declaration ............................................................................................................................. 70

Declaration of conformity ............................................................................................................................ 75

Troubleshooting .......................................................................................................................................... 77

Dimensional drawings and installation drawings ........................................................................................ 78

RAIS Visio Gas 70-43-39 3S ................................................................................................................. 78

RAIS Visio Gas 70-43-39 LC ................................................................................................................ 79

RAIS Visio Gas 70-43-39 RC ................................................................................................................ 80

RAIS Visio Gas 70-43 F ........................................................................................................................ 81

RAIS Visio Gas 90-55-39 3S ................................................................................................................. 82

RAIS Visio Gas 90-55-39 LC ................................................................................................................ 83

RAIS Visio Gas 90-55-39 RC ................................................................................................................ 84

RAIS Visio Gas 90-55 F ........................................................................................................................ 85

RAIS Visio Gas 160-45-32 3S ............................................................................................................... 86

RAIS Visio Gas 160-45-32 LC .............................................................................................................. 87

RAIS Visio Gas 160-45-32 RC .............................................................................................................. 88

RAIS Visio Gas 160-45 F ...................................................................................................................... 89

RAIS Visio Gas 43-49-65 RD ................................................................................................................ 90

RAIS Visio Gas 43-49-65 T ................................................................................................................... 91

RAIS Visio Gas 40-55-90 RD ................................................................................................................ 92

RAIS Visio Gas 40-55-90 T ................................................................................................................... 93

Examples of extraction solutions ................................................................................................................. 94

Extraction parts............................................................................................................................................ 99

Information plate ....................................................................................................................................... 103

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INSTALLATION MANUAL

Introduction

Congratulations on the acquisition of your new gas replace and on becoming a RAIS or ATTIKA

customer!

You have chosen a gas replace where quality, design and function go hand-in-hand.

Follow us on all of our digital platforms to get the latest tips, know-how and inspiration.

We have put all of our expertise, experience and passion into every single product – in other words,

focused all of our efforts into ensuring that you acquire a gas replace that will bring you happiness

for many years to come. Now you can get to know your gas replace and realise your dream and our

dream – that you can have a wonderful and comforting gas replace in your home. Please therefore

read these instructions carefully so that you get the most out of your new gas replace.

To begin with, nd the gas replace production number on the top left corner of the replace and

write it down in the text box:

The number is the replace’s identication number and must be used when making any enquiries

relating to the replace’s warranty.

Date:

Dealer:

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INSTALLATION MANUAL

Certification

This gas replace is tested and certied for use in several countries (see the information plate on the

back of the installation manual). The gas replace has been tested for use with natural gas, town gas,

LPG and biogas.

This installation manual covers the following models:

(VISIO 3)

Visio Gas 70-43-39 3S – three sides

Visio Gas 70-43-39 LC – Left Corner unit

Visio Gas 70-43-39 RC – Right Corner unit

Visio Gas 70-43 F – Front unit

(VISIO 4)

Visio Gas 90-55-39 3S – three sides

Visio Gas 90-55-39 LC – Left Corner unit

Visio Gas 90-55-39 RC – Right Corner unit

Visio Gas 90-55 F – Front unit

(VISIO 5)

Visio Gas 160-45-32 3S – three sides

Visio Gas 160-45-32 LC – Left Corner unit

Visio Gas 160-45-32 RC – Right Corner unit

Visio Gas 160-45 F – Front unit

(VISIO 6)

Visio Gas 43-49-65 RD – Room Divider, three sides

Visio Gas 43-49-65 T – Tunnel

(VISIO 7)

Visio Gas 40-55-90 RD – Room Divider, three sides

Visio Gas 40-55-90 T – Tunnel

NB:

You will nd the information plate for your replace’s model number placed on top of the gas

replace on delivery.

Tested by:

Intertek Testing & Certication Ltd,

Registered ofce: Academy Place, 1 to 9 Brook Street, Brentwood, Essex

CM14 5NQ, United Kingdom Registered No: 3272281

(England), VAT No: GB 672-7639-96-011

Tel.: +44 1277 223 400

Fax: +44 1277 223 127

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INSTALLATION MANUAL

Your new gas fireplace in general

This RAIS/ATTIKA product is a highly efcient convection gas replace with a sealed combustion

chamber for a balanced ue system. The replace has variable heating power and is equipped with a

burner which has been developed using the latest burner technology.

Before installation

All local laws and provisions should be studied before installation. Always check the national building

and gas regulations.

In addition, it should be conrmed that the information on the information plate relating to gas type

and gas pressure are in accordance with the local gas conditions that the replace shall be installed

under. The gas supply should be examined to ensure that it can supply the required amount of gas

and the required pressure.

It is recommended that gloves are worn when installing the gas replace to avoid ngerprints on

glass, etc.

Gas connection

This replace may only be installed, adjusted and serviced by an authorised and qualied heating

and plumbing/gas technician. The installation must comply with local and national building and gas

regulations, and the instructions in the installation manual must be followed. The installation manual

and user manual must be left with the customer, who must keep the manuals for later use. The manuals

are necessary when the replace is to be serviced.

The pipe on the gas hose has an external diameter of 8 mm or 10 mm, depending on the model.

When it has been determined where the replace shall be installed, a gas installation with a stopcock

in the vicinity of the replace must be executed to ensure that the gas supply and the replace can

be connected.

Since this replace is equipped with a sealed combustion chamber, a oor plate is not necessary.

If the replace is connected to bottled gas, it may only be connected to bottle gas that is equipped

with a gas regulator (low pressure regulator) that supplies the correct gas pressure.

Ensure that the balanced ue system is not blocked in any way and is free of vegetation in the form

of trees, bushes, etc.

The glass must always be cleaned on the outside before the replace is lit. Fingerprints must be wiped

off as these can burn into the glass.

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INSTALLATION MANUAL

Gas supply emergency stop

If you smell gas, immediately switch off the gas supply. Turn off the replace at the stopcock and

main switch.

Ventilate the room by opening windows and doors. Do not use electrical appliances or switches in

the vicinity of the replace. The gas supply may not be reconnected until an authorised heating

and plumbing/gas technician has examined the replace and approved it.

NB!

RAIS/ATTIKA recommends 20 mm gas supply pipes for town gas burners.

Safety

It is important that the replace is correctly installed in consideration of the environment and people’s

safety. No unauthorised alterations may be made to the replace.

The replace may not be used if the glass is split, cracked or removed. Do not use the replace if the

glass gasket is broken or worn.

This replace is designed for use in many different installation situations, which are shown in this

manual. Only ue systems that are CE approved for this product may be used (see the section “ue

system”).

This replace is designed for a balanced ue system (air intake and extraction in the same chimney).

Therefore there is no need for an extra air supply for combustion. It is recommended that the air

replacement in the room is adjusted to ensure a pleasant indoor environment. This replace can be

installed in an airtight building or in a building with mechanical ventilation, since the gas replace

functions in a closed system that does not extract combustion air from the room.

NB!

The replace must be installed in reproofed material. Due to the risk of re, ammable items

(e.g. furniture) may not be positioned closer than 500 mm from the front of the glass.

This product is a heating appliance. This means that surfaces become very hot and must not be

touched when the replace is in use. It is therefore recommended that an approved screen is

used to protect children, seniors and persons with limited mobility who are in the vicinity of the

replace.

If the replace is switched off or the re goes out, wait at least three minutes before lighting it

again.

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INSTALLATION MANUAL

Delivery packaging

The replace is supplied secured to a transport pallet using four transport safety ttings – one in each

corner (A).

The safety ttings are secured using three screws and these must be removed. The safety tting can

then be removed.

When your replace is delivered, please check it for any defects.

A

Material:

Remarks:

Bend Tool:

Established:

Designer: Project manager:

Format:

Approved:

Drawing no.:Revision:Project:

Drawing name:

INDUSTRIVEJ 20, 9900 FREDERIKSHAVN, DENMARK

Phone +45 98 47 90 33 - Fax +45 98 47 92 91

E-mail: info@rais.dk - Homepage: www.rais.dk

Change order

Drawing change: Improvement proposal:

Corrections:

D M Y

PCH

21-12-2018

A3

3248601



1.8

6-30

0-10



0.2



1°

1000-2000



0.15



0.3



1.2



0-5°

> 400

TILLADTE AFVIGELSER FOR VINKELMÅL

50-120

120-400



0-10°



0.8

400-1000



0.5

120-400



0-20°



0-30°



0.3

10-50

30-120



0.9



0.6

3-6

TILLADTE AFVIGELSER FOR LINIEÆRE MÅL

AFVIGELSE I MM



0.1



0.1

VINKELAFVIGELSE

KORTESTE SIDE

0.5-3

pr. 100 mm

OV UV

DISPOSAL OF PACKAGING

The replace is shipped in packaging that can be recycled. This packaging must be disposed of

in accordance with national regulations relating to the disposal of waste.

The glass cannot be recycled.

The glass must be disposed of along with any ceramics or porcelain waste. Heat-resistant glass

has a higher melting point and therefore cannot be recycled.

By ensuring heat-resistant glass does not end up alongside recyclable products you are making

an important contribution to the environment.

GB - 8

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INSTALLATION MANUAL

Overview of contents

When you receive your gas replace, the following items are included for the establishment of the

combustion chamber:

Contents Visio 3, 4, 6, 7 Visio 5

1. Logs qty. 6 qty. 10

2. Secondary burners qty. 2 qty. 4

3. Filaments 1 bag 1 bag

4. Ember layer: grey/black 3 bags grey/3 bags black 4 bags grey/4 bags black

5. Glass: Sharp/rounded 1 bag sharp/1 bag rounded 1 bag sharp/1 bag rounded

Information plate

All RAIS/ATTIKA gas replaces have an information plate which states the replace’s gas type, gas

pressure, power, etc. The information plate is laid on top of the gas replace on delivery. Position the

information plate on the inside of the inspection hatch so that the heating and plumbing contractor

can access it. Furthermore, you will nd an information plate for all Visio Gas models on the back of

the manual.

The production number is positioned in the bottom left of the replace.

1

2 3

4 5

Product ID: 0359CS1717

Produced at:

RAIS A/S, Industrivej 20, 9900 Frederikshavn, Danmark

Hergestellt für /Produced for:

ATTIKA FEUER AG, Brunnmatt 16, CH-6330 Cham / RAIS A/S, Industrivej 20, DK-9900 Frederikshavn

CE Label: Rev. 2_27-09-2019

Visio Gas 70/43/XX

(VISIO 3)

18

C11

C31

C91

____ /

This appliance must be installed in accordance with the rules in force, and only used in

a sufficiently ventilated space. Consult instructions before installation and use of this

appliance. Tested and Certified for use on Biopropane.

Efficiency class 1

N

A

T

U

R

A

L

P

R

O

P

A

N

E

GAS CATEGORY and SUPPLY PRESSURE

I2H

I2E

I2E+

I2ELL

I2L I2EK

I2 (43.46 -45.3 MJ/m3

(0°C))

I3+

I3P(30)

I3P(37)

I3P(50)

I3B/P(30)

I3B/P(50)

HEAT

INPUT

(Gross, KW)

BURNER

PRESSURE

(Hot, mbar)

COUNTRY

of DESTINATION

G20 @ 20 mbar

G20↔G25 @

20↔25 mbar

G25 @ 20 mbar

G20/G25.3 @

25 mbar

G30↔G31 @

28↔37 mbar

G31 @ 30 mbar

G31 @ 37 mbar

G31 @ 50 mbar

G30↔G31 @

30 mbar

G30↔G31 @

50 mbar

11.5

11.5/10.6

9.8

10.6

10.5

9.5

10.5

36

27

36

28

27/36

22.1

18.0

18.5/22

18.5

AT, BG, CH, CZ, DK, EE, ES, FI,

GB, GR, HR, IE, IT, LT, LV, NO,

PT, RO, SE, SI, SK, TR

DE, LU, PL, RO

BE, FR

DE

NL

BE, CH, CY, CZ, ES, FR,

GB, GR, IE, IT, LT, PT, SI,

SK, TR

FI, NL, RO

BE, CH, CZ, ES, FR, GB,

GR, HR, IE, IT, LT, NL, PL,

PT, SL, SK, TR

AT, CH, CZ, DE, NL, SK

BE, BG, CY, DK, EE, FI, FR, GB,

GR, HR, HU, IT, LT, MT, NL, NO,

RO, SE, SI, SK, TR

AT, CH, CZ, DE, FR, SK

Visio Gas 70/43 F, Visio Gas 70/43/39 LC,

Visio Gas 70/43/39 RC, Visio Gas 70/43/39 3S

CITY GAS

G150.1 @ 8 mbar

9.4

3.5

DK, SE

(VISIO 3)

9 - GB

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INSTALLATION MANUAL

Scan the QR code to see

a video of how to remove

the glass.

Removing the glass

The replace is supplied with the glass tted. The glass must be removed in

order to t the replace burner. Follow these instructions when the glass has

to be removed.

1. There is a rotary disc at the top of each side of the replace glass (as shown with arrow).

2. Turn the two rotary discs anticlockwise until they are horizontal with the glass.

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INSTALLATION MANUAL

3. Take hold of the two metal edges for the replace on the glass and pull the glass out towards the

front.

4. Lift the glass until it is free of the base frame.

5. The glass can now be removed.

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INSTALLATION MANUAL

When the glass is to be retted, follow the ve steps in reverse order. NB! There is wedge in the middle

of the gas replace frame, which ensures the glass is tted correctly. This wedge must t between the

two notches on the glass. It is very important that this is done correctly otherwise the replace will not

close properly and soot may form during use. See the procedure below.

1. The wedge is positioned in the top of the gas replace frame (as shown with arrow).

2. Carefully move the glass from side to side until you can feel the glass engage with the notch.

NB: This image shows the replace without the frame for the sake of clarity.

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INSTALLATION MANUAL

Fitting the burner

On delivery, the gas replace burner is supplied separated from the base plate. Follow these steps to

t the gas burner.

1. Remove the burner and hose from the bag.

2. Remove the four front-tted screws on the bottom of the replace.

13 - GB

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INSTALLATION MANUAL

3. Fit the burner in the combustion chamber using the four screws. Check that the gasket between the

burner and the replace base is intact.

4. Now pull the gas block, pipe and receiver towards the side where the inspection hatch is desired

to be positioned.

GB - 14

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INSTALLATION MANUAL

5. Position the bottom grate above the burner.

15 - GB

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INSTALLATION MANUAL

Flue system

This replace may be installed with either a roof terminal (C31) or a wall terminal (C11). The replace

may only be installed using a balanced ue (also known as concentric ue system) in the way stated

by RAIS/ATTIKA.

The ue pipes recommended by RAIS/ATTIKA have been approved together with the replace and

the replace may only be installed when using these.

If national legislation allows it, a CE approved ue ventilator can be used with all Visio Gas models.

Study the national legislation for this area.

RAIS/ATTIKA recommends that the replace is tted using a ue of the brand:

OnTop Metaloterm USD or OnTop Metaloterm US.

Other approved ue system manufacturers are: Jeremias, Muelink & Grol and Poujoulat PGI.

The joints on the ue pipes must be sealed and secured against separation using hose clips or screws.

A measuring nozzle must be tted on the ue in the same room as the replace in order to carry out

combustion checks.

It must be ensured that the ue terminal’s position is in accordance with national building regulations.

The ue outlet must not end:

• In a carport

• In a light shaft, niche or cellerway

• Under stairs

• Under an extension or similar

• Facing a walkway or public area

The ue system is what makes the replace function. The replace will not function optimally if it does

not have the correct and necessary ow in the ue system.

The replace is supplied with a spigot prepared for the interior tting of a ue pipe with a diameter

of 100/150 mm and 130/200 mm, depending on the model – see section Dimensional drawings and

installation drawings.

GB - 16

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INSTALLATION MANUAL

Dimension Terminal position Distance

A* Directly below an opening, an opening window

or ventilation duct.

See national regulatory requirements.

B Directly above an opening, an opening window

or ventilation duct.

See national regulatory requirements.

C At the side of an opening, an opening window,

etc.

See national regulatory requirements.

D Below gutters or drainage pipes. See national regulatory requirements.

E Below eaves. See national regulatory requirements.

R Below balconies or carport roofs. See national regulatory requirements.

G From a vertical drainage pipe. See national regulatory requirements.

H From an internal or external corner. See national regulatory requirements.

I Above the ground - roof or balcony level. See national regulatory requirements.

J From a surface that faces towards the terminal. See national regulatory requirements.

K From a terminal that faces towards the terminal. See national regulatory requirements.

L From an opening in a carport (e.g. door,

window into the home).

See national regulatory requirements.

M Vertically from a terminal on the same wall. See national regulatory requirements.

N Horizontally from a terminal on the same wall. See national regulatory requirements.

P From a vertical structure on the roof. See national regulatory requirements.

Q Above the intersection point with the roof. See national regulatory requirements.

There are primarily two types of ue terminals: Horizontal wall terminals and vertical roof terminals.

The dimensions of these are given in the following section.

Positioning flue terminals

The table below shows how different ue terminals can be positioned in the house and how large the

safety distances must be.

17 - GB

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INSTALLATION MANUAL

Vertical length

of ue pipe (V) in

metres

Maximum length

of horizontal ue

pipe (H) in metres

Ø130/Ø200

Maximum length

of horizontal ue

pipe (H) in metres

Ø100/Ø150

0.5 1.5 1

1 3 2

1.5 4.5 3

2 6 4

2.5 7.5 5

3 9 6

3.5 10.5 7

4 11 8

4.5 10.5 9

5 10 10

5.5 9.5 9.5

6.5 8.5 8.5

7 8 8

7.5 < 7.5 7.5

Vertical length

of ue pipe (V)

in metres

Maximum length

of horizontal ue

pipe (H) in metres

Ø130/Ø200

1 2

2 4

3 6

4 8

5 10

6 9

7 8

8 7

Horizontal wall terminal, type C11

Dimensions of ue pipe:

The replace is supplied with an outlet spigot Ø100/Ø150 mm or Ø130/Ø200 mm, depending on the

model. This ue dimension can be used for the entire ue. Alternatively, a Ø130/Ø200 adapter can be

tted, so that this ue dimension can be used for the rest of the ue.

Flue terminal:

Ø130 / Ø200 Item no. USDHC 130

Ø100 / Ø150 Item no. USDHC 100

Maximum length of ue pipe to outer wall (H)

= 3 X vertical ue pipe length (V) -1 for Ø130 / Ø200 pipe.

= 2 X vertical ue pipe length (V) for Ø100 / Ø150 pipe.

Maximum permitted length (V + H) = 15 m.

Minimum vertical height of ue pipe for Visio Gas = 0.5 m.

Visio 5:Visio 3, 4, 6 and 7:

GB - 18

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INSTALLATION MANUAL

Vertical roof terminal, type C31

Dimensions of ue pipe:

The replace is supplied with an outlet spigot Ø100/Ø150 mm or Ø130/Ø200 mm, depending on the

model. This ue dimension can be used for the entire ue. Alternatively, a Ø130/Ø200 adapter can be

tted, so that this ue dimension can be used for the rest of the ue.

Flue terminal:

Ø130 / Ø200 Item no. USDVC 130

Ø100 / Ø150 Item no. USDVC 100

Minimum vertical length of ue pipe 0.5 m.

Restrictor plate in ue, Ø100/150 and Ø130/200

Vertical height < 1 m 0 mm restrictor

Vertical height 1–2 m 35 mm restrictor

Vertical height 2–5 m 50 mm restrictor

Vertical height 5–10 m 35 mm restrictor

Vertical height 10–15 m 0 mm restrictor

NB:

Examples of ue solutions are shown at the back of the manual under the section ‘Examples of

ue solutions’.

Pipework

When you start installing the pipework for the gas replace, it is

important that the ue pipe faces the correct way. The end must

only have a single “ring” facing down in the gas replace. See

image.

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