Problem Cause Solution
The type of milk used is not
suitable for frothing.
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a
good milk froth result: semi-skimmed or
full-fat cow's milk, soy milk and lactose-
free milk.
The milk is splashing. The milk you use is not cold
enough.
Make sure you use cold milk coming
directly from the fridge.
The flexible milk tube is not
connected properly.
Open the door of the coffee dispensing
spout (Fig. 8) and check if the flexible
milk tube is fully connected to the
cappuccinatore (Fig. 9). Note that the
cappuccinatore and milk tubes may be
hot. Let the cappuccinatore and the
tubes cool down before you touch
them.
The cappuccinatore and milk
tubes are not clean.
Remove and disassemble the internal
cappuccinatore (see 'Cleaning the
internal cappuccinatore under the tap').
Rinse all parts under the tap. For a
thorough cleaning, use the Philips milk
circuit cleaner and perform the DEEP
MILK CLEAN procedure via the cleaning
( ) menu. Note that if the parts have
been cleaned in the dishwasher, they
may have become clogged by food
particles or detergent residues. A visual
check that they are not obstructed is
also recommended.
We advise you to perform the
HygieSteam program every day: 1) Press
'Clean' on the control panel. 2) Select
'HygieSteam'. 3) Press the start button
to start the process, then confirm all
steps on the display.
The milk tubes are clogged. Always store the milk container without
the milk tubes in the refrigerator.
Leftover milk could accumulate within
the milk tubes and block the flow of
milk going through the tubes. Rinse the
milk tubes before storage.
The machine seems to
be leaking.
The machine uses water to
rinse the internal circuit and
brew group. Some water flows
through the internal system
directly into the drip tray.
Empty the drip tray every day or as
soon as the 'drip tray full' indicator pops
up through the drip tray cover (Fig. 25).
Place a cup under the dispensing spout
to collect rinsing water.
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