Innehåll
1 Diagnostiska funktioner
HP Insight Diagnostics [insynsdiagnostik] ............................................................................................ 1
Så här kommer du åt HP Insight Diagnostics ...................................................................... 1
Fliken Överblick ................................................................................................................... 2
Fliken Diagnose (Diagnostik) ............................................................................................... 2
Flicken Test ......................................................................................................................... 3
Flicken Status ...................................................................................................................... 4
Flicken Logg ........................................................................................................................ 4
Fliken Hjälp .......................................................................................................................... 5
Spara och skriva ut information i HP Insight Diagnostics .................................................... 5
Så här hämtar du den senaste versionen av HP Insight Diagnostics .................................. 6
Skydda programvaran .......................................................................................................................... 6
Återställa programvaran ....................................................................................................................... 6
2 Felsökning utan diagnostik
Säkerhet och arbetsmiljö ...................................................................................................................... 8
Innan du ringer Teknisk support ........................................................................................................... 8
Tips ....................................................................................................................................................... 9
Åtgärda allmänna fel .......................................................................................................................... 11
Åtgärda problem med strömförsörjningen .......................................................................................... 15
Åtgärda hårddiskfel ............................................................................................................................ 16
Åtgärda bildskärmsfel ......................................................................................................................... 19
Åtgärda ljudfel .................................................................................................................................... 23
Åtgärda skrivarfel ............................................................................................................................... 25
Åtgärda tangentbords- och musfel ..................................................................................................... 26
Åtgärda problem vid installation av maskinvara ................................................................................. 28
Åtgärda problem med nätverket ......................................................................................................... 30
Åtgärda minnesfel .............................................................................................................................. 33
Åtgärda processorfel .......................................................................................................................... 35
Lösa problem med optiska enheter .................................................................................................... 36
Åtgärda USB-flashenhetsproblem ...................................................................................................... 39
Åtgärda problem med Internetaccess ................................................................................................ 40
Åtgärda problem med programvaran ................................................................................................. 42
Kontakta kundsupport ........................................................................................................................ 43
SVWW v