7 Underhåll, diagnostik och enkel felsökning........................................................................................................................24
Stänga av datorn..............................................................................................................................................................24
Om det uppstår problem .................................................................................................................................................24
Mer information.......................................................................................................................................................24
Okulär inspektion.....................................................................................................................................................24
Vid start............................................................................................................................................................24
Under drift........................................................................................................................................................25
Kunden reparerar själv.....................................................................................................................................26
Ljus- eller ljudkoder: tolkning av POST-diagnostiska lampor och ljudkoder .........................................................26
Grundläggande felsökning ......................................................................................................................................26
HP Support...............................................................................................................................................................26
Online-support.................................................................................................................................................27
Kundsupport för reparation.....................................................................................................................27
Rekommendationer eller bulletiner och meddelanden ..........................................................................27
Meddelanden om produktförändringar...................................................................................................27
Ringa support...................................................................................................................................................27
Hitta garantiinformation .................................................................................................................................28
8 Använda HP PC Hardware Diagnostics ................................................................................................................................29
Använda HP PC Hardware Diagnostics Windows (endast vissa modeller) .....................................................................29
Använda HP PC Hardware Diagnostics Windows-ID-kod för maskinvarufel..........................................................29
Ansluta till HP PC Hardware Diagnostics Windows .................................................................................................29
Ansluta till HP PC Hardware Diagnostics Windows från HP Hjälp och support (endast vissa produkter)......29
Ansluta till HP PC Hardware Diagnostics Windows från Support Assistant ...................................................30
Ansluta till HP PC Hardware Diagnostics Windows från Start-menyn (endast vissa produkter) ...................30
Hämta HP PC Hardware Diagnostics Windows........................................................................................................30
Hämta den senaste versionen av HP PC Hardware Diagnostics Windows från HP ........................................30
Hämta HP PC Hardware Diagnostics Windows från Microsoft Store ..............................................................31
Hämta HP Hardware Diagnostics Windows efter produktnamn eller produktnummer (endast vissa
produkter) ........................................................................................................................................................31
Installera HP PC Hardware Diagnostics Windows ...................................................................................................31
Använda HP PC Hardware Diagnostics UEFI....................................................................................................................31
Använda en HP PC Hardware Diagnostics UEFI-ID-kod för maskinvarufel.............................................................31
Starta HP PC Hardware Diagnostics UEFI ................................................................................................................32
Hämta HP PC Hardware Diagnostics UEFI till en USB-ashenhet...........................................................................32
Hämta den senaste versionen av HP PC Hardware Diagnostics UEFI.............................................................32
Hämta HP PC Hardware Diagnostics UEFI med produktnamn eller produktnummer (endast vissa
produkter) ........................................................................................................................................................33
Använda inställningar för Remote HP PC Hardware Diagnostics UEFI (endast vissa produkter)...................................33
Hämta Remote HP PC Hardware Diagnostics UEFI..................................................................................................33
Hämta den senaste versionen av Remote HP PC Hardware Diagnostics UEFI ...............................................33
Hämta Remote HP PC Hardware Diagnostics UEFI efter produktnamn eller produktnummer......................33
Anpassa inställningarna för Remote HP PC Hardware Diagnostics UEFI................................................................34
9 Riktlinjer för datoranvändning, rutinskötsel och transportförberedelse ..........................................................................35
Riktlinjer för användning och rutinskötsel .....................................................................................................................35
Rengöra datorn................................................................................................................................................................35
Ta bort smuts och skräp från datorn.......................................................................................................................36
Rengöra datorn med ett desinfektionsmedel.........................................................................................................36
Fraktförberedelse............................................................................................................................................................37
10 Elektrostatisk urladdning..................................................................................................................................................38
11 Tillgänglighet.....................................................................................................................................................................39
HP och tillgänglighet .......................................................................................................................................................39
Hitta de tekniska verktyg du behöver .....................................................................................................................39
HPs engagemang.....................................................................................................................................................39
International Association of Accessibility Professionals (IAAP) .............................................................................40
Hitta de bästa hjälpmedlen .....................................................................................................................................40
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