EN
Instructions for installation and use p. 19/20
8. Troubleshooting
8.1. Error messages
The following table describes the possible faults and their causes. Further infor-
mation and assistance can be found in the sentiotec help centre at:
sentiotec.zendesk.com/hc/de
Description Cause/remedy
Cannot connect Make sure that the WiFi network to be
connectedissucientlystrong.
The network name cannot contain any
special characters.
WiFi connection is interrupted
during setup
The name of the WiFi network
contains inadmissible characters.
Cannot connect
or
WiFi connection terminates
during setup
The WiFi module requires access to
port 8883 (secure MQTT), which must
beopenedintherewall.Additional-
ly, there must be access for Network
Time Protocol (NTP) servers. Also
check that other ports are not blocked,
especially 443, 8443 and 8883.
WiFi is not connected
after power failure
Switch the power supply of the sauna
controlunitoandonagain,check
the LED on the WiFi module.
Control LED of the WiFi dongle
does not light up
Check whether power is reaching
the WiFi dongle via the socket on
the sauna control unit.
Control LED of the WiFi dongle
lights up, but still no function
Check that software version of
your controller is compatible.
Error codes: e.g.: 7,2,1 (=A,B,C)
A: WiFi status
B: WiFi connection status
C: AWS connection status
7: WiFi status – AP_RUNNING
2: WiFi connection status – the phone
is not maintaining a connection to
the WiFi module.
1: AWS connection status – AWS con-
nection interrupted, check the internet
and ports of the router.
Also note the error messages of your sauna control unit.