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E04 The charger has an internal malfunction. Contact service.
E05 The charger has detected fault current in
the charging circuit.
Switch o the charger from the main switch and
then switch it on again. If the error occurs again,
contact service.
E06
A fault in the charge contactor has
tripped the system’s protection device
RCD / RCBO.
Turn on the protection device RCD / RCBO. If
the error occurs again, contact service.
E07
The charger was unable to identify the
current-carrying capacity of the charging
cable.
The charging cable may be defective. Restart
the charger. If the error occurs again, try charg-
ing with another charging cable.
E08 The charger has detected a malfunction
in the vehicle.
Switch o the charger from the main switch
and then switch it on again. If the error occurs
again, take your vehicle to service. If possible,
try charging another vehicle.
E09 The charger is overheated.
Let the charger cool down and try again. If the
charger is in an exceptionally warm environ-
ment, try lowering the ambient temperature.
E10 The vehicle has exceeded the permitted
charging current.
Switch o the charger from the main switch
and then switch it on again. If the error occurs
again, take your vehicle to service. If possible,
try charging another vehicle.
E11 The charger has a malfunction. Contact service.
E12 The charger has detected a software er-
ror. Contact service.
E13 The charger has detected a short circuit
in the charging cable.
The charging cable may be defective. Switch
o the charger from the main switch and then
switch it on again. If the error occurs again, try
charging with another charging cable.
E15 The charger has an internal malfunction.
Switch o the charger from the main switch and
then switch it on again. If the error occurs again,
contact service.
E18
A fault in the charge contactor has
tripped the system’s protection device
RCD / RCBO.
Turn on the protection device RCD / RCBO. If
the error occurs again, contact service.
E19 The vehicle has performed an operation
that is not supported by the charger.
The charger and the vehicle are incompatible
with certain features. The charger can partially
charge the vehicle. The incompatibility will not
damage the charger or the vehicle.
E21 The control circuit on the charge contac-
tor has a malfunction.
Switch o the charger from the main switch and
then switch it on again. If the error occurs again,
contact service.
If you need to contact Ensto related to faulty operation of the charger, go rst to “Support / Error
log”. Save the error log information before contacting. This information helps the technical sup-
port and maintenance to resolve the issue.
Note! In some situations the charger automatically returns to normal operation within approxi-
mately 5 minutes after disconnecting the charging cable.
Available updates
Error log
Device manuals
Demo mode
Application version