25 - Troubleshooting
Error symptom Possible cause Remedy
Err 1
The patient displays severe
arrhythmia.
ABP Monitor not applicable.
The arm was moved during
measurement.
Keep the arm still during measurement.
Insufficient valid pulse rate detected.
Place the cuff on your arm again.
Err 2
The arm was moved during
measurement.
Keep the arm still during measurement.
Cuff does not fit the arm snugly.
Check the seating of the cuff and that of the
device.
Err 3
Blood pressure beyond the
measurement range.
Permanent notification renders the ABP
Monitor unsuitable for the patient.
Strong arm movements. Keep the arm still during measurement.
Problems with the pneumatics.
If the error persists permanently, send the
device to your Welch Allyn specialist.
Err 4
Data transmission cable incorrectly
inserted in ABP Monitor.
Insert the cable into the ABP Monitor
correctly.
Pins in the plug of the data
transmission cable are mechanically
damaged.
Check the plug to see whether the pins on
the inside are damaged. If they are, contact
your Welch Allyn specialist.
Measurement value was not
correctly transmitted.
Restart the transmission.
Err 5
bAtt
Power pack or battery voltage too
low.
Replace the power packs or batteries.
Power packs or batteries are
defective.
The power pack or battery voltage is correct
but “bAtt” is displayed during cuff inflation.
Replace the power packs.
Battery contacts are corroded.
Clean the battery contacts with a cotton
cloth and a little alcohol.
Err 6 +
Possible continuous
alarm until a button is
pressed.
Build-up 25 fair.
Check the cuff for a build-up of air or a kink
in the tubing. If the cuff tubing is kinked,
straighten the tubing. Otherwise send the
device in for inspection immediately.
Blood pressure cuff incorrectly
connected.
Connect the cuff to the device.
Leaky points in the cuff or the cuff
tubing.
If necessary, replace the cuff.
Err 7
The memory of the blood pressure
measurement device is full. (a
maximum of 300 measurements and
events can be stored)
Delete the data in the ABP Monitor but
ensure that the data was stored on your PC
first.
Err 8
Measurement cancelled with a
pressed button.
Err 9 +
Possible continuous
alarm until a button is
pressed.
Residual pressure inside the cuff Wait for the cuff to deflate completely.
Zero point comparison was
unsuccessful.
Send the device to your specialist for
inspection immediately or directly to your
Welch Allyn specialist.
Troubleshooting - 26
Error symptom Possible cause Remedy
Err 10 +
Continuous alarm
until a button is
pressed.
Severe error caused by accumulated
pressure outside the measurement
process.
Send the device to your specialist for
inspection and repair immediately or
directly to your Welch Allyn specialist.
These error messages all show a
severe error in the program code.
The analysis unit
does not react to data
transmission but the
display shows “co”.
Data transmission cable not correctly
inserted in the PC. (also refer to Err 4)
Check whether the 9-pin plug of the data
transmission cable is securely seated in
the device’s interface socket. (also refer to
Err 4)
The ABPM 7100
measures every two
minutes.
Log 9 is set in the ABPM 7100. Set log 1 or 2.
The desired log
cannot be set with the
button combination.
The last patient’s measurement
values are still contained in the
memory.
Delete the data in the ABP Monitor but
ensure that the data was stored first.
The ABP Monitor
cannot be switched
on.
The battery packs or batteries were
incorrectly inserted.
Reinsert either power packs or batteries
and ensure correct polarity.
Power pack or battery voltage too low.
Replace the power packs or batteries.
Defective display.
Send the device to your specialist for
repair or directly to your Welch Allyn
specialist.
An error occurs during
the first
measurement.
The cuff size is not suitable for the
patient’s arm circumference.
Measure the patient’s arm circumference
and compare this with the imprint on the
cuff. You may require a different cuff size.
Communication error ABPM 7100 Bluetooth Interface
Error symptom Possible cause Remedy
Code 1
Bluetooth
®
interface of the ABPM 7100 was not
started correctly.
Possible hardware fault.
Send the device to your Welch Allyn
specialist for inspection.
Code 2
Bluetooth
®
interface of the ABPM 7100 could
not be configured correctly.
(Communication problem between ABPM 7100
and the Bluetooth
®
module.)
Try again. If the error persists, send
the device to your Welch Allyn
specialist for inspection.
Code 3
The status of the Bluetooth
®
interface of the
ABPM 7100 could not be determined.
(Communication problem between ABPM 7100
and the Bluetooth® module.)
Try again. If the error persists, send
the device to your Welch Allyn
specialist for inspection.
Code 4
The Bluetooth
®
interface of the ABPM 7100 has
not yet been paired with the analysis software.
Reconnect the device via Bluetooth
®
.
Code 5
The Bluetooth
®
interface of the ABPM 7100
could not connect to the Bluetooth dongle on
the computer.
Try again. If the error persists, send
the device to your Welch Allyn
specialist for inspection.
Code 6
The measurement value memory of the ABPM
7100 contains unsent blood pressure values.
These will be sent once further
measurements have been performed.
Code 7
The ABPM 7100 is paired with a cell phone or
GSM modem, which is technically incapable of
transmitting measurement values, is outside the
network range or is incorrectly configured.
Try again. If the error persists, contact
your Welch Allyn specialist.
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