Widex Sound Assist Användarguide

WSAUD A/S Nymoellevej 6, DK-3540 Lynge, Denmark

www.widex.com

Manual no.:

9 514 0562 091 02

Issue:

2023-09 9 514 0562 091 02

USER INSTRUCTIONS

Sound Assist

GB

CZ

EE

FI

GR

HU

LT

LV

NO

RU

SE

1

1.3

1.5

1.4

1.2

1.1

1.6

1.9

1.8

1.10

1.7

2.1

2.4

22.2

2.3

USER INSTRUCTIONS

WIDEX Sound Assist

3

4

5

6

GB USER INSTRUCTIONS ....................................................................... 4

CZ NÁVOD K POUŽITÍ .......................................................................... 27

EE KASUTUSJUHEND ..........................................................................50

FI KÄYTTÖOHJE ..................................................................................73

GR ΟΔΗΓΙΕΣ ΧΡΗΣΗΣ ............................................................................. 96

HU HASZNÁLATI UTASÍTÁS ................................................................ 120

LT NAUDOJIMO INSTRUKCIJOS .........................................................144

LV LIETOTĀJA INSTRUKCIJA ..............................................................167

NO BRUKSANVISNING .........................................................................191

RU ИНСТРУКЦИЯ ПО ЭКСПЛУАТАЦИИ ...................................................214

SE BRUKSANVISNING ........................................................................237

FCC AND ISED STATEMENTS .................................................................260

COPYRIGHT WS AUDIOLOGY DENMARK A/S ....................................... 263

APACHE LICENSE ..................................................................................264

MADE FOR IPHONE - IPAD ....................................................................270

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USER INSTRUCTIONS

YOUR WIDEX SOUND ASSIST DEVICE....................................................... 6

Welcome...........................................................................................................6

Intended use....................................................................................................6

Warnings...........................................................................................................7

Sound Assist at a glance................................................................................9

USING SOUND ASSIST..............................................................................10

Pairing the device..........................................................................................10

Range...............................................................................................................12

Turning Sound Assist on and o................................................................. 12

Changing the operating mode.................................................................... 12

Adjusting stream volume............................................................................. 13

Button lock......................................................................................................13

Wearing the Sound Assist............................................................................13

Remote microphone features......................................................................14

Bluetooth streaming features......................................................................14

Handsfree phone calls...............................................................................15

Audio streaming.........................................................................................16

Telecoil streaming..........................................................................................16

Remote control features...............................................................................17

Changing program.....................................................................................17

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Adjusting the sound...................................................................................17

Charging..........................................................................................................18

The app............................................................................................................18

Overview of in-use light indicators.............................................................18

MAINTENANCE.........................................................................................21

TROUBLESHOOTING................................................................................22

REGULATORY INFORMATION.................................................................. 24

EU Directives..................................................................................................24

Directive 2014/53/EU................................................................................24

Information regarding disposal.............................................................. 24

SYMBOLS.................................................................................................25

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YOUR WIDEX SOUND ASSIST DEVICE

Welcome

Thank you for choosing this product to further enrich your audio experi-

ence.

Before you start using this device, please read these instructions carefully

to learn about features and functionalities.

NOTE

Your device may not look exactly as illustrated. We reserve the right to make

any changes considered necessary.

Intended use

The device is intended to transmit audio from the built-in microphones

to supported hearing aids to improve speech understanding in noisy

situations.

The device can also receive audio from multiple sources (analog and

digital) and transmit the audio wirelessly to the supported hearing aids.

Further, the device can be used as a remote control to adjust the suppor-

ted hearing aids to dierent listening situations.

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Warnings

Strangulation hazard when neck loop or charging cable gets entangled

in moving mechanical parts of machines for example.

- Use only the delivered breakaway neck loop. It will automatically

detach when entangled.

- Do not use neck loop or charging cable for children under the age of

twelve.

Your device should be stored and transported within the temperature of

-20 °C to +55 °C (-4 °F to 131 °F) and humidity ranges of 10-95 % RH.

Your device is designed to operate at temperatures during charging of

+0 °C to +40 °C (32 °F to 104 °F) and during use at temperatures of

-10 °C to +40 °C (14 °F to 104 °F), at humidity ranges of 10-95 % and

under atmospheric pressures of 750-1060 mBar.

Risk of injury or electrical shock caused by damaged devices. Do not

use obviously damaged devices and return them to point of sale.

Never dry your devices in the micro-wave or oven.

Keep the device protected from dust or external particles.

We recommend using a 5 V up to 500 mA micro USB adaptor.

Do not leave the device unattended while charging.

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Do not dispose of this device into ﬁre or a hot oven and do not crush or

cut the device, as this can result in an explosion.

Do not use or wear the device in mines or other areas with explosive

gases, including while refuelling a vehicle.

Do not leave the device in an extremely high temperature surrounding

environment, as this can result in an explosion or the leakage of

ﬂammable liquid or gas.

Do not subject the device to extremely low air pressure, as this can

result in an explosion or the leakage of ﬂammable liquid or gas.

When the device is connected via micro USB cable to external mains-

operated equipment such as a charger, PC, audio source or similar, this

equipment must comply with IEC 60950-1, IEC 62368-1, IEC 60601-1 or

equivalent safety standards.

Only the accessories and cable that are included in the sales box must

be used. Using cables other than those speciﬁed or provided may result

in increased electromagnetic emissions or decreased electromagnetic

immunity of this equipment and result in improper operation.

You can ﬁnd more information on www.widex.com.

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Sound Assist at a glance

Illustration 1

1.1 Volume buttons (+/-)

1.2 Program button

1.3 Microphones

1.4 Push-button

1.5 In-use light indicators

1.6 Power/mode button

1.7 Battery light indicator

1.8 Mode light indicators

1.9 Micro USB port

1.10 Integrated metal clip for attachment/stability on tabletop

Illustration 2

2.1 Micro USB cable

2.2 Neck loop

2.3 User instructions

2.4 Power adapter

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USING SOUND ASSIST

All instructions are supported by illustrations found in the folded front and

back covers.

Pairing the device

Sound Assist must be paired to your hearing aids before you pair with

other devices.

Pairing to your hearing aids:

1. Make sure that Sound Assist is turned o.

2. Restart your hearing aids. The hearing aids will then be in pairing

mode for 3 minutes.

3. Press the volume up button (+) and the power/mode button (1.6)

simultaneously for 3 seconds until the in-use light indicators (1.5) are

glowing blue.

4. Make sure that the Sound Assist and your hearing aids are within 1 m

range of each other.

5. The pairing sequence will start automatically.

6. The in-use light indicators (1.5) will light green, when the pairing is

successfully completed.

After pairing the Sound Assist will start in Mic mode. The Sound Assist can

only be paired to one set of hearing aids. To pair a new set of hearing aids,

you must perform the same steps and the new pairing will overwrite the

existing one.

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Pairing to your smartphone or other device:

1. Turn o your Sound Assist.

2. Activate Bluetooth on your smartphone/device.

3. Press the volume up button (+) and the power/mode button (1.6)

simultaneously for 3 seconds until the in-use light indicators (1.5) are

glowing blue.

4. Make sure that Sound Assist and your phone/device are within 1 metre

range of each other.

5. Go to the Bluetooth menu on your smartphone/device and pair by

selecting Sound Assist from the list of available devices.

6. The in-use light indicators (1.5) will brieﬂy ﬂash white, when the

pairing is successfully completed.

After pairing the Sound Assist will start in Bluetooth mode. Sound Assist

can be paired with up to 8 Bluetooth devices and actively connected to 1

Bluetooth device.

To reset hearing aid and phone/device pairings:

1. Turn o your Sound Assist.

2. Press the volume down button (-) and the power/mode button (1.6)

simultaneously for 5 seconds.

3. When the pairing list is resetting, the in-use indicators (1.5) will start

ﬂashing yellow.

4. When the reset is completed, the Sound Assist will turn o.

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Range

8 meters from hearing aid to Sound Assist.

10-15 meters from Bluetooth device to Sound Assist.

Function Max ranges

Partner microphone 20 cm from speaker to the device

Tabletop microphone 1.5 m from speaker to the device

Turning Sound Assist on and o

To turn on and o, press and hold the power/mode button (1.6) for 2

seconds.

Changing the operating mode

The Sound Assist has three operating modes: Remote Microphone, Blue-

tooth and Telecoil. The current operating mode is shown by the three

mode light indicators (1.8).

When the device is turned on, press the power/mode button (1.6) brieﬂy

to toggle between the device modes.

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Adjusting stream volume

Turn the volume of streamed sound up (+) and down (-) by brieﬂy

pressing one of the two volume buttons (1.1). Adjusting streamed volume

can be done in all three modes, when streaming sound via Bluetooth,

Telecoil and Remote Microphone.

Room o, i.e. is the possibility of shutting out surrounding sounds in the

room by muting the hearing aid microphones while streaming audio from

your device. The function is activated by a long press on the volume down

button (-) and deactivated by a long press on the volume up button (+).

Button lock

The buttons on the device can be locked to prevent them from being

unintentionally activated. Press volume up (+) and program button (1.2)

simultaneously to lock and unlock the buttons.

The in-use light indicators (1.5) ﬂash white twice to indicate that the

buttons have been locked or unlocked.

Wearing the Sound Assist

Sound Assist can be carried by use of the integrated metal clip (1.10).

It can be attached directly on to the garment or on the neck loop (2.2)

(illustration 4).

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Remote microphone features

Partner microphone (illustration 5): When a single speaker is wearing the

Sound Assist, the device automatically streams the voice of the conversa-

tion partner to the hearing aid.

Tabletop microphone (illustration 6): For a setting with multiple speak-

ers, Sound Assist can be used as a tabletop microphone. When placing

the device on a ﬂat surface, e.g. on the table at a dinner party, it will

automatically stream the voices to the hearing aid.

If you want to focus on a single speaker, it is possible to lock the listening

direction and manually point at the speaker you want to listen to. To lock

the listening direction, press and hold the push-button (1.4) until the top

in-use light indicator is solid green. The direction will be locked regardless

of device orientation. Press and hold the push-button again to unlock the

listening direction.

Muting the microphones

In all remote microphone scenarios, the microphones can be muted and

unmuted by brieﬂy pressing the push-button (1.4).

Bluetooth streaming features

In Bluetooth mode, the Sound Assist can be used for handsfree phone

calls and audio streaming from a connected Bluetooth device to your

hearing aid (illustration 3).

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Handsfree phone calls

The Sound Assist will allow you to accept, decline and end phone calls and

the built-in microphones (1.3) will pick up your voice during a call.

Incoming calls

Answer Press push-button (1.4) brieﬂy and speak into Sound As-

sist's microphone (1.3).

End Press push-button (1.4) brieﬂy.

Reject Press and hold push-button (1.4) for 2 seconds.

Outgoing calls

Call up Start the call on the connected phone or make a request

via the phone's voice assistant. Once connected, speak

into Sound Assist's microphone.

How to activate the Voice Assistant

In Bluetooth mode, you can activate the Voice Assistant on a connected

device, except for when you are in an active phone call.

Sound Assist must be connected to a Bluetooth device with a Voice

Assistant enabled to activate the Voice Assistant support.

Press and hold the push-button (1.4) for 2 seconds, and make your voice

command.

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Audio streaming

You can use Sound Assist to stream audio from any Bluetooth source to

your hearing aid. Simply activate streaming on your connected device.

Play/pause Press the push-button (1.4) brieﬂy

Next track Press the push-button (1.4) twice

Previous track Press the push-button (1.4) three times

NOTE

Handsfree phone calls and audio streaming from connected Bluetooth sources

is only possible in Bluetooth mode.

Telecoil streaming

When Sound Assist is in Telecoil mode, it will stream sound from any

Telecoil nearby. This means that users of hearing aids without Telecoil can

connect to Telecoil systems.

When streaming Telecoil audio it is important that the device is oriented

with the power/mode button (1.6) pointing upwards. Wearing the Sound

Assist by the neck loop is advised.

To suspend the stream, press the push-button (1.4) brieﬂy. Press again to

resume the stream.

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Remote control features

When not used for streaming, Sound Assist can be used as a remote

control for your hearing aids, if you want to change program or adjust

volume. To use your Sound Assist for this, ﬁrst select Bluetooth mode.

Changing program

Press the program button (1.2) brieﬂy to change program on your hearing

aid.

If your hearing aid is programmed with the special Zen+ program, you

access this by a long press on the program button (1.2). Short presses

on the program button will then allow you to choose from among any

available Zen styles.

You return to the standard listening programs with a long press of the

program button.

Adjusting the sound

For adjusting the volume, press the volume up button (+) brieﬂy to raise

the volume, and press the volume down button (-) brieﬂy to lower the

volume.

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Charging

Connect the micro USB cable (2.1) to your Sound Assist and the power

supply. We recommend that you use the micro USB cable included.

It takes approximately 3 hours to charge your device, and the ﬁrst 30-60

minutes of charging will give a signiﬁcant boost in battery life.

NOTE

The device is usable during charging.

The app

Download the MOMENT app from Apple App Store or Google Play Store

and use this for notiﬁcations to upgrade the ﬁrmware. Control the settings

such as volume and program selection on the hearing aids.

Simply follow the instructions in the app.

Overview of in-use light indicators

Light indicator Indicator

behaviour Meaning

1.7 Solid green The battery level is full or high

1.7 Solid yellow The battery level is medium

1.7 Solid red The battery level is low

1.7 Flashing green The device is charging

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Light indicator Indicator

behaviour Meaning

1.5 Rotating white The device is not paired to any hear-

ing aids and has no functionality

1.5 Glowing blue The device is in pairing mode

1.5 Flashing yellow The pairing list is being reset

1.8 Solid green Current device mode

1.5 All 4 indicators

are solid green The device is working as a remote

microphone and is listening in all di-

rections

1.5 1 indicator is sol-

id green The device is working as a remote

microphone and is in listening in the

respective direction

1.5 All 4 indicators

are red The device microphones are muted

1.5 All 4 indicators

are ﬂashing blue There is an incoming phone call

1.5 All 4 indicators

are solid blue The device is streaming audio from a

connected Bluetooth device

1.5 All 4 indicators

are ﬂashing

white

The device buttons are locked or un-

locked

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Light indicator Indicator

behaviour Meaning

1.5 All 4 indicators

are ﬂashing red The device buttons are locked and the

action cannot be performed. Unlock

the buttons to perform the desired

action

1.5 All 4 indicators

rotating green The device ﬁrmware is being updated

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