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5 Troubleshooting
GB
IE
5 Troubleshooting
Before contacting your authorised Royal Appliance dealer, Royal Appliance service partner or appli-
ance market, first follow the procedure in the following table to check if you can handle the problem
yourself.
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect
it from the mains before starting troubleshooting ZChapter 3.3, "Switching off and retracting
power cord".
Problem Possible cause Solution
The appliance will
not start
The socket does not carry
current.
Test the vacuum cleaner at another socket which
you are sure carries current.
Power cord is damaged. Have the cord replaced by
SILVERCREST Cus-
tomer Service, address Zpage 21, "Warranty".
Appliance sud-
denly stops vacu-
uming and
switches itself off
The overheating protection
has tripped, possibly due to
blocked suction channels, fil-
ters, or similar.
Switch the appliance off and pull the plug out of
the socket. Eliminate the cause of overheating
(e.g. blocked suction channels, filters, etc.). Wait
for about 45 minutes. After the appliance has
cooled off, you may switch it on again.
Red indicator light
(Fig. 1/15) lights
up
The dust container (Fig. 1/
11) is full.
Empty / clean the dust container ZChapter 4.1,
"Emptying the dust container".
Nozzle, telescopic tube, tube
extension or suction hose are
blocked.
Remove the obstacle. If necessary, use a long
wooden stick (e.g. a broomstick) to do this.
The filter is dirty. Clean the respective filter ZChapter 4.4,
"Cleaning the hygienic exhaust filter" or
ZChapter 4.5, "Cleaning the dual motor
protection filter".
The results are
unsatisfactory in
spite of the appli-
ance working cor-
rectly
The bypass vent (Fig. 1/4) is
open.
Close the bypass vent (Fig. 1/4).
The nozzle you are using
does not suit the flooring.
Select the right brush/nozzle for the type of floor
ZChapter 2.3, "Using further nozzles
(accessories)".
The "carpet/hard floor" selec-
tor (Fig. 1/13) is in the wrong
position for the particular
type of floor.
Set the "carpet/hard floor" selector (Fig. 1/13) to
the correct position for the type of floor,
ZChapter 3.1, "Vacuum cleaning", step 5.
If you cannot solve the problem following these instructions, contact the Royal Appliance cus-
tomer service Zpage 96, "International Service".
66492_Silvercrest_Multicyclone-Bodenstaubsauger_SMZS_1600_A1__GB_FI_SE_DK_DE.pdf 18 20.05.2011 10:17:14